Shipping Policy
Shipping Policy
At FlyPaxly, we are committed to getting your travel gear to you efficiently so you can start your journey. Below is our policy on how we handle processing and delivery.
1. Shipping & Fees
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Calculated Costs: Shipping fees are calculated and displayed clearly at checkout before you finalize your purchase.
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Delivery Estimates: Times vary based on your destination and chosen shipping method. Specific estimates will be provided during checkout or in your confirmation email.
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Global Fulfillment: To speed up delivery, orders may ship from various fulfillment centers depending on where our inventory is located.
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Reliable Carriers: We partner with trusted shipping providers to ensure your bag arrives safely.
2. International Shipping & Customs
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Duties and Taxes: For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, or local fees.
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Customs Delays: FlyPaxly is not responsible for delays caused by international customs clearance processes.
3. Order Processing & Tracking
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Processing Time: Most orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a notification as soon as your order is dispatched.
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Tracking Your Gear: Once shipped, we will email you a tracking number. Please allow up to 48 hours for the tracking status to update.
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Support: If your order hasn't arrived within 7-15 business days of your shipping confirmation, please reach out to us at flypaxlyinfo@gmail.com.
4. Pre-Order Items
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If you purchase a pre-order item, it will ship according to the specific timeline mentioned on the product page. Pre-ordering ensures your item is reserved and shipped as soon as it becomes available.
5. Lost or Damaged Items
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If your package is lost in transit or arrives damaged, please contact us immediately. We will investigate the issue and work quickly to provide a replacement or resolution.
Questions? Contact our support team at: flypaxlyinfo@gmail.com